Refund & Shipping Policy
We want you to love what you purchase! If you are not satisfied with your purchase, we will return/exchange the item within 7 days of purchase.
Returned shipment charges will be the returnees responsibility unless the return is a result of our error. In that case, Original Digs will pay the return shipping costs.
Any returned/exchanged item must be in its original packaging and shipped with delivery confirmation in its original condition.
Original Digs is not responsible for the incorrect address indicated on the invoice, so please double check the mailing address before checking out. If an unclaimed package is returned, Original Digs reserves the right to re-bill you for re-shipping charges.
Please ask all questions before placing your personalized order. Thanks for your understanding.
**Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping.
***NO returns or exchanges on custom orders.
****NOT RESPONSIBLE FOR THE DAMAGE OF PRODUCT FROM THE MISBEHAVIOR OF YOUR PETS
There are certain situations where only partial refunds are granted: (if applicable)
- Items with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 7610 Sovereign Row Dallas, TX 75247
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Our products are made to order and can take up to 1 week to be made. Once your order is made, please allow an additional 3-7 business days for domestic delivery by our shipping partners. To return your product, you should mail your product to: 7610 Sovereign Row Dallas, TX 75247. You will be responsible for paying for your own shipping costs for returning your item.
SHIPPING COSTS ARE NON-REFUNDABLE. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.